Xfinity modem comes with different light indicators, and each of the colors conveys a different message about your Xfinity internet.
Aside from the color, what also makes a difference is whether the light is steady or blinking. In case there is a blinking orange light activity on your modem, chances are the system is undergoing an update.
However, this isn’t the only meaning behind the Xfinity modem blinking orange, as there are actually several possible scenarios you should look into – especially if you’ve experienced connectivity issues.
Keep on reading as we discuss all the possible issues, as well as solutions.
Why is your Xfinity modem blinking orange?
Table of Contents
- Why is your Xfinity modem blinking orange?
- How to fix an Xfinity modem blinking orange
- 1. Wait for the updates to finish
- 2. Contact Xfinity support
- 3. Examine the equipment
- 4. Check all the connections
- 5. Check the splitter
- 6. Switch to an Ethernet connection
- 7. Check the minimum system requirements
- 8. Disconnect unnecessary devices from the modem
- 9. Make sure you’re using a reliable power source
- 10. Reboot the router
The Xfinity modem comes with a couple of LED light indicators, each of which has a different meaning, and as we mentioned – it isn’t only the color that counts.
You also want to pay attention to the light activity on the Comcast Xfinity device and see if the light is flashing or steady.
For instance, white steady light on the xFi gateway means that the device is turned on and operational, while a flashing blue light usually signifies that the xFi advanced gateway (or any other Xfinity model you have) is in WPS pairing mode.
What’s more, a blinking yellow light will usually indicate a cable modem connection issue (between the network cable and the wireless router), whereas a flashing green light usually means that there’s an issue with the internet connectivity.
Before you can access the problem adequately, it is necessary to troubleshoot your Xfinity modem and detect what is the reason behind the blinking orange light.
Let’s talk about the most common causes behind an orange light on your Xfinity modem, and how to recognize them.
1. Comcast Xfinity firmware update
A blinking orange light on your Xfinity modem or router can often mean that the Xfinity system is being updated at the moment.
If you notice that the orange light indicator is no longer blinking after the update is complete, this is nothing to worry about, as updates are necessary for your Xfinity device to stay up to date.
However, if the orange light activity continues for quite some time, this could mean that there is something wrong with the updating process, or the orange light is indicating a different issue.
Keep in mind that the updating process of your Xfinity system should not take longer than 15 minutes.
2. Comcast Xfinity service outage
An orange blinking light could also mean that the issue is coming from the service provider – not necessarily your Xfinity WiFi router.
You can easily check if there is a Comcast service outage going on at the moment if you contact your Xfinity support, or check the xFi app or Comcast website.
3. Faulty Comcast equipment
While this is not the most frequent issue when it comes to Xfinity gateway devices, it is possible that the router, modem, or any other part of the equipment isn’t functioning properly.
In case there are no visible defects and you can’t point out the exact issue, you can always contact Xfinity support and find out more on how to fully inspect the Comcast modem and get updates on your device status.
4. Connection problems
Internet connection isn’t the only possible issue when it comes to Xfinity router flashing orange. It is also possible that the elements of your Xfinity router haven’t been connected properly.
What’s more, a damaged Ethernet cable, coax cable, power cable, or any loose cable for that matter can cause a bigger problem than you might think, which is why it is necessary to perform a detailed inspection of your device.
5. Damaged or overloaded splitter
Using a splitter is one of the easiest, most convenient ways of separating your connection to different devices, including your TV, phone, and modem.
However, if it isn’t working properly, you may notice your Xfinity router blinking orange.
You want to make sure that the splitter you’re using is in perfect condition, but also that you haven’t connected more devices than you should.
6. Ethernet cable
In case you’re unable to establish a stable internet connection, you may want to switch to the Ethernet cable that should provide a reliable Ethernet connection.
Since the Ethernet cable is already included in the Xfinity kit, this is a hack you can test right away, without having to make any additional purchases.
7. Minimum system requirements aren’t met
When setting up your Xfinity router, it is recommended to check the minimum system requirements necessary for that particular model to function properly.
In case there is a clash between the minimum system requirements of your Xfinity device and the system you’re using (operating system, browser, processor, and Ethernet), this could be the reason behind Xfinity router flashing orange.
8. Modem is overloaded
Xfinity router blinking orange could also mean that your Xfinity modem is overloaded, which basically means there are too many devices connected to it.
In this case, you want to consult the user manual or Xfinity customer support and find out how many devices can be connected to your modem for it to function properly.
9. Your power source is unreliable
Is a power outage a frequent occurrence in your area or household? This kind of problem affects every single device in your house – Xfinity gateway included.
Therefore, as long as there are power fluctuations, you can expect your internet router to keep flashing orange, and the internet connection to be unstable.
How to fix an Xfinity modem blinking orange
Detecting the main reason behind the Xfinity router flashing orange may be a trial and error process.
However, regardless of what the issue may be, one of these methods is bound to help you re-establish a stable internet connection and fix your Xfinity WiFi router.
1. Wait for the updates to finish
As we’ve explained, the flashing orange light on your Xfinity modem often means that a firmware update is being installed.
It is necessary for the software to stay up-to-date, as an outdated system will not function properly.
Therefore, in this situation, all you need to do is wait for the updates to finish and the blinking orange light to go off.
However, if the light persists even after 15 minutes, and you also notice that your internet isn’t working or the connection is too slow, the orange light may be pointing to a completely different problem.
2. Contact Xfinity support
If everything seems to be working just fine on your end, it is highly probable that there is a service outage happening (especially if your neighbors are experiencing it, as well).
You can contact your internet service provider to get all the details on this situation, or log in to your Xfinity app using your Comcast information and look for any updates.
In case you don’t have the Xfinity app, you can always log in to your account via their website and see the latest updates.
3. Examine the equipment
Even if there are no visible defects at first, your modem or another piece of the Xfinity equipment could be damaged.
Since it is recommended to regularly clean the device, including all of its components, make sure to remove any buildup of dirt and dust.
Also, look for any defects on your modem and make sure to consult the user manual which will make it a lot easier to recognize if something’s wrong.
4. Check all the connections
While you’re at it, make sure to check if all the cables are plugged into their respective ports and outlets. It could be that the cables got mixed up while you were setting up the device.
It could also be that you’re dealing with a damaged cable or a loose wire (especially if you have a pet), so take your time when inspecting the connections and make sure to replace any damaged elements.
5. Check the splitter
In case you’re using a splitter, it could be compromising your internet connection if it is damaged or not functioning properly.
Try connecting the modem directly to a device and see if the orange light is still flashing. If the problem is gone once you start using the splitter, it is highly probable that the splitter was the problem all along.
Also, there is a limit as to how many devices should be connected through the splitter, so you definitely want to make sure you’re not going overboard.
6. Switch to an Ethernet connection
If you’re having a problem with your wireless connection, you may want to switch to an Ethernet connection using the Ethernet cable you received in your Xfinity kit.
First, you want to disconnect all the wires and cables from the router and connect the Ethernet cable to the router and the modem.
Once you’ve connected the Ethernet cable, re-connect all the wires and plug the router and the modem into power outlets.
Check your internet connection and see if the flashing orange light is now off.
7. Check the minimum system requirements
Depending on the Xfinity model you have, the minimum system requirements for this device will be different.
You can get familiar with these requirements either by contacting the customer service or consulting the user manual.
In case your system and the requirements aren’t aligned, you will have to either upgrade the system to meet the basic requirements (browser, processor, operating system, and Ethernet) or get an adequate Xfinity device.
8. Disconnect unnecessary devices from the modem
You may be overloading your modem without even knowing, which is slowing down the internet connection significantly.
The user manual should have information about the maximum number of devices that can be connected to your modem. In case this number is exceeded, make sure to disconnect the devices that aren’t as important.
9. Make sure you’re using a reliable power source
An unstable power source is a problem that goes beyond your internet connection, as it affects every single device in your home and your overall security.
If you experience frequent power outages, it is time to contact a professional and see what you can do to avoid this problem in the future.
10. Reboot the router
Finally, if none of the methods seem to be working in your case, you can always try rebooting your device, which can be done either manually or on your Xfinity app.
In case your internet connection is off and you’re unable to access the app, you can reboot the device manually by unplugging the router from the power outlet.
Wait for about 15 seconds, then plug it back into the power source and check if the orange light indicator is now off.