Whether you have been using Orbi for some time or you have just set up your home network, noticing that your Orbi router or satellite shows no light can be pretty concerning. However, you have nothing to worry about!
Before we see what the no-light issue means and how to fix it, it is important to understand what these LED lights mean. According to the information from RouterLEDs, different colors and blinking patterns on the Orbi router typically indicate the operation status of the router or the network, the signal strength, and even some errors. Therefore, the LED lights are not there just for decoration. They actually provide valuable insights into the network’s health and performance.
In this article, we are going to see what it means and how to fix this issue.
What Does No Light On Orbi Mean?
The LED status light on your Netgear Orbi serves to give us information about the current status of the device. When you notice that the LED light on your Orbi is off, it is normal to be concerned. Generally, this means that the device is in a non-operational state.
Here are some of the most common reasons why this happens.
- Disruption in the power supply. It is possible that the device is not plugged in or that there is a problem with the power source itself.
- Hardware Malfunction. Just like any other electronic device, Orbi isn’t immune to hardware issues.
- Firmware Issues. Sometimes, glitches in the firmware can prevent the Orbi from booting up correctly.
- Sleep Mode or Energy-saving Feature. This option will turn off the LED lights when not in use or during specific times to save power.
How to Fix the “No Light” Issue on Orbi
When your Orbi is not working properly it will disrupt your home internet connectivity, affecting everything and everyone in the household. Fixing the issue quickly is a top priority when that happens.
Here we have selected several tried and tested troubleshooting steps you can take to identify and fix the issue. Let’s begin!
Check Power Connections
When it comes to power connections, things are pretty simple – without proper power, the Orbi won’t work.
So, the first thing to do is to make sure that the Orbi is plugged in properly and securely. Don’t forget to check the power cord for any visible damage.
You can also try a different power outlet. Try the one that is powering another household device at the moment.
If your Orbi is connected to a power strip or surge protector, make sure that the strip itself is powered on.
Test With Another Power Adapter
While the Orbi device might be in perfect condition, its power adapter could be faulty.
So, if possible, find a compatible power adapter (with the same voltage and amperage). Connect your Orbi device using this new adapter. Check to see if any lights appear.
If the Orbi light is still off, try the following solution.
Inspect For Physical Damage
Physical damages, even minor ones, can severely affect the functionality of the device.
Therefore, carefully inspect your Orbi for any visible signs of damage, especially around the ports and vents.
Make sure that the device hasn’t been exposed to liquids or extreme temperatures. These can damage internal components.
If you notice any damage, you should consider repairing or replacing the device.
Restart The Orbi
This is one of the most basic troubleshooting steps for any electronic device. Restarting can help clear any temporary glitches or issues that might be causing the device to malfunction.
- Turn off the Orbi device using its power button or jus unplug it from the power source.
- Wait for about 30 seconds to 1 minute.
- Turn the device back on and check if the light issue is resolved.
Hard Reset Your Orbi
Over time, devices may experience minor software glitches. A hard reset can refresh the system and resolve these glitches.
- Find the reset button on your Orbi device.
- Use a pin or paperclip to press the Reset button. Hold it for 10 seconds.
- Release the button and give the Orbi some time to restart.
Pay attention if any lights appear during the boot-up process.
Contact Netgear Support
Sometimes, the problem with your Orbi can be too complex or unique. As a result, expert assistance is necessary.
Visit the Netgear official support website.
Go to the contact section and get in touch with their customer service via phone, chat, or email.
Make sure to provide detailed information about the problem. This will help the tech support assist you more efficiently. Follow the guidance provided by the support team carefully in order to resolve the issue.
If the device is still under warranty, you can consider requesting a replacement or repair.
Conclusion
If you follow each of these steps closely, you will most probably solve the ‘no light’ issue on your Orbi device. Just remember that when you are troubleshooting an issue, you need to be patient. Take one step at a time and make sure to complete each solution before moving to the next.
However, if nothing helps, don’t hesitate to contact Netgear support and ask for assistance. No matter whether you decide to fix the problem yourself or ask support for help, we are sure you will you’re your network up and running in no time.
