With the advancement of technology and the internet, we are all becoming accustomed to super-fast connections and constant connectivity. Netgear, one of the most well-known and renowned manufacturers, provides just that with a wide range of reliable goods.
One of them is the incredible Orbi router, which provides high-speed internet and security for even the most discerning customers.
However, even the greatest technology has problems from time to time, and consumers have reported that their Orbi router won’t connect to internet.
There are several reasons why this might occur, and we have drawn up a number of ways to assist you in resolving the issue in a matter of minutes.
Why is Orbi not connecting to Internet?
Table of Contents
- Why is Orbi not connecting to Internet?
- How to fix an Orbi router not working?
- 1. Ensure appropriate connection
- 2. Restart the devices
- 3. Adjust the router’s location
- 4. Perform a factory reset
- 5. Replace the modem
- 6. Check with your Internet Service Provider
- 7. Reinstall Orbi if necessary
- 8. Install firmware updates
- 9. Modify the modem settings
- 10. Turn on VLAN tagging
- 11. Contact your Internet Service Provider
If you are experiencing Orbi connection issues, you are not alone. While this is widely regarded as one of the greatest gadgets on the market, there have been reports of connection issues.
When it comes to Orbi being unable to connect at all, there are a few possibilities to consider:
- What lights are turned on on the device? Is it purple or white, blinking or not lit at all.
- Is the connection defective due to hardware or software issues? Examine the devices first and software second.
- Is there an issue with your internet provider or the device? Some ISP’s and Orbi routers are not compatible.
You will be one step closer to a solution if you troubleshoot the problem. We prepared all possible solutions because the connection problem might occur from a variety of sources.
How to fix an Orbi router not working?
The router is not connecting to your modem, so when we have completed the basic diagnostics, we may go on to resolving the issue. We will take two approaches: one for hardware issues and solutions and one for software issues and solutions.
Here are some ideas to get you started:
1. Ensure appropriate connection
Before we move on to more sophisticated solutions, you first need to ensure that your Orbi router is correctly connected.
This involves double-checking all of the wires, such as power, coaxial, and Ethernet, to verify they are properly plugged in. Furthermore, all connectors should be tight, with no weak or broken connections.
The Orbi routers are well-known for their easy installation and user-friendliness, so joining up should be simple. Orbi has even created an app to make the entire procedure faster and easier for the average user.
2. Restart the devices
If the router is correctly installed but Orbi keeps losing internet connection, you may need to reset all of the devices.
Because the Orbi is linked to the modem provided by your internet service provider, this restart includes it as well. Reset Orbi router by holding down the off button for at least 15 seconds or unplugging it from the power source.
Repeat the process with the modem and wait a few seconds before turning them back on.
When the devices are reconnected, they should be able to sync and resolve any connectivity issues. Just make sure you turn on the modem first and the router second.
3. Adjust the router’s location
The positioning of the router is critical for a strong internet connection, and it may also be a solution to this specific problem.
If the router is situated too close to other devices or does not have enough room to cool down, it may have trouble connecting and transmitting the Wi-Fi signal across the home or workplace.
To work optimally, position the gadget on a top shelf with enough room and ventilation. This will not only assist avoid overheating but will also provide a stronger Wi-Fi signal.
4. Perform a factory reset
If the problem with the connection persists, you need to factory reset Orbi. This may be accomplished by simply pressing the reset button on the device’s back. It’s usually hidden and you need a sharp object like a paperclip to do it.
It should just take a few seconds to reset, and then the router must be reconnected. All information, including passwords and logs, will be erased, but a fresh connection will be created and the problem will be fixed.
5. Replace the modem
When it comes to hardware, one last thing you may do is to test the router with another modem. This will assist you in determining whether the problem is with the router, modem, or maybe even your internet service provider.
If you have the opportunity, connect the Orbi router to a separate modem or use your neighbor’s modem for testing. If the Orbi router works well and connects to the internet in this manner, you have a few alternatives for connecting with your own modem.
6. Check with your Internet Service Provider
The previous approach was advised since your internet service providers and their restrictions might occasionally prevent the connection from being formed.
Some ISPs do not allow any equipment to be used with their modems, which is why we always recommend contacting your provider before making the purchase.
Some routers are incompatible with the given modems, and you must contact them to see if they will provide you with the PPPoE or unique passwords to try to use the router. Some models simply do not work well together, and there is nothing you can do about it.
7. Reinstall Orbi if necessary
Once you have confirmed that the equipment is compatible, we will move on to more complex problem-solving approaches. Reinstalling the Orbi Wi-Fi system is one of them.
This can be accomplished in two ways:
- Using an Orbi app: as previously said, this gadget has an app that will assist you with all of the settings and preferences. You may also use it to reinstall the Orbi and repair the connection issue this way. It’s easy to install and use and it’s one of the best-rated apps on the market.
- Manually: if you want to do things by hand rather than through an app, this is also possible. All you have to do is access your router’s web interface and make the appropriate modifications.
Reinstalling the Orbi may resolve the connection issue and eliminate all problems that were preventing it from connecting to your modem.
8. Install firmware updates
Firmware is an essential component of all devices, including Orbi routers. As a result, many customers discover that a simple update can occasionally resolve Orbi setup issues.
Firmware updates are occasionally provided and installed automatically, however, if you are having connection issues, the automated installation may not be feasible and you will have to do it manually.
If a new version of the firmware for your router is available on the website, please be sure you download and install it before connecting your router to the modem.
This will assure the most recent security updates as well as any extra features that may have been missing in order to have a good internet connection.
9. Modify the modem settings
Modems are often given by your internet service provider and also include a router. This can be advantageous if you do not want to use two devices, but if you purchase a second router, it may have difficulty connecting to the modem.
This is why it is critical to know that modems have two modes of functioning. To resolve the connection issue, just switch to bridge mode on your modem interface. This should resolve the issue as the modem is performing like a bridge to your router and connection.
If the Orbi router still does not connect to the internet, try switching to router mode to see if the problem is resolved. Although this appears to be paradoxical, it did fix the problem for some people, so give it a try.
10. Turn on VLAN tagging
If your Orbi loses internet connection, you might consider enabling VLAN tagging in addition to our software solutions.
This is easily accomplished by going to your Orbi device’s login page and looking for the VLAN choices under advanced settings. Connect the router once more and enable VLAN tagging.
Because certain internet service providers utilize the VLAN network by default, once the tagging is enabled, the modem and router will be able to connect.
11. Contact your Internet Service Provider
If none of the options above work, you may need to contact customer service and speak with a specialist about the connectivity issues. They may tell you about their policies and the kinds of modems they use, as well as assist you in troubleshooting the problem.
Because the modem can be the source of all connection issues, a technician may need to take a deeper look to see if there is anything he or she can do.
There are a number of solutions to any issues you may be experiencing with your modems and routers. Begin with easy troubleshooting and double-check all connections to ensure the devices are correctly placed.
You can then go to the next round of problem resolution and follow our recommendations for the best outcomes.