Returning Spectrum equipment is an important part of disconnecting your Spectrum service. To return your Spectrum equipment, we should follow some guided steps. However, failure to return equipment can result in additional charges.

It is important to return all equipment in a timely manner to avoid these charges.  But it doesn’t have to be a complicated process. In fact, Spectrum offers a simple and easy process to return your equipment.

In this article, we’ll provide a detailed step-by-step guide on how to return your Spectrum equipment with ease, along with important information you need to know about Spectrum equipment back.

Is It Necessary to Return My Spectrum Equipment?

What Equipment Needs to be Returned?

Before we dive into the details of the return process, let’s first clarify which equipment needs to be returned. Generally, any equipment that was provided to you by Spectrum must be returned. This includes modems, routers, DVRs, cable boxes, remotes, power cords, and any other related equipment. Make sure to check your list of equipment received from Spectrum to ensure that you return all items.

Are There Any Cases If I Don’t Return My Spectrum Equipment?

If you fail to catch service cancellation of 15 days to return your equipment, Spectrum will charge you a fee when you don’t return spectrum equipment. This fee varies based on the type of equipment and can range from $49.99 to $399.99, so it’s important to return your equipment in a timely manner to avoid these charges.

When Should I Return My Spectrum Equipment?

The best time to return your Spectrum equipment is after you’ve cancelled your internet service. However, you can also return the equipment before cancelling if you prefer. The important thing is to make sure you return the equipment within 15 days to avoid any unreturned equipment fees.

Know How to Return Spectrum Equipment

What is the Best Way to Return My Spectrum Equipment?

The easiest way to return your Spectrum equipment is to either drop it off at a Spectrum store or request a home shipment return kit. You can also return the equipment via UPS by visiting the UPS store or drop-off location.

Can I Return My Spectrum Equipment via Store?

Yes, returning your equipment to a Spectrum store is a great option. Simply take your equipment to the store and a Spectrum technician will be available to assist you with the return process. Make sure to bring all the equipment you want to return and any power cords or remotes, as well as the account holder’s photo ID and a copy of your final bill.

How Do I Get a Return Label?

If you prefer to return your equipment via UPS, you can request to attach a return label online or by calling Spectrum customer service. Once you receive the shipping label, attach it to the box, pack the equipment, and take it to a UPS location. Spectrum return will cover the shipping fees.

Returning the Equipment to Spectrum

What Do I Need to Do Before Returning the Equipment to Spectrum?

Before returning the equipment, you need to make sure that it is clean and in good condition. Remove any personal information and accessories that were not provided by Spectrum. Also, if you want to return your equipment via UPS, make sure to request the return label or package it yourself.

How Do I Contact Spectrum Customer Service?

If you have any questions about the return process, you can contact Spectrum customer service by Spectrum website online chat or phone. Make sure to have your account information ready for identification purposes.

What Do I Do if I Want to Return the Equipment via UPS?

If you’ve decided to return your equipment via UPS, make sure to pack it securely and attach the return label to the box. Then, take the equipment to a UPS location or arrange for a pickup. Once Spectrum receives the returned equipment, they will process it and remove any associated charges from your account. 

What Happens After You Return the Spectrum Equipment

How Long Does it Take for Spectrum to Process the Return? 

Once Spectrum receives the returned equipment, it typically takes 10 business days to return the equipment and remove any associated charges from your account. However, it is recommended to wait up to 15 business days to be able to return to fully process on your account.

Will I Get Charged for Unreturned Equipment?

If you return all your Spectrum internet equipment within 15 days of service cancellation, you will not get charged for any unreturned equipment. However, if you fail to return the equipment within the 15-day timeframe, Spectrum will charge you an unreturned equipment fee.

What Should I Do After Returning the Equipment?

After returning the equipment, it is recommended to keep the return receipt or tracking number for your records. Also, make sure to check your final bill to ensure that there are no associated charges for unreturned equipment.

Other Details You Need to Know About Spectrum Equipment Return

Where Can I Bring My Equipment?

You can bring your equipment to a Spectrum store, a UPS store, or any UPS location. Make sure to bring all the equipment and accessories you want to return as well as schedule an equipment pickup. 

What Happens if I Return the Equipment After Return Deadline of 15 Days?

If you return the equipment after 15 days of your service cancellation, Spectrum will charge you an unreturned equipment fee. The fee varies based on the type of equipment and can range from $49.99 to $399.99.

Can Someone Else Return the Equipment for Me?

Yes, someone else can return the equipment for you. However, they will need to provide the account holder’s photo ID and a signed authorization letter from the account holder giving them permission to return the equipment.

FAQ

Q: Can I return my Spectrum equipment via FedEx?

A: No, you cannot return your Spectrum equipment via FedEx. Only UPS or Spectrum stores are authorized to accept returns.

Q: What equipment needs to be returned?

A: Any equipment that you have purchased or rented from Spectrum and are not using anymore needs to be returned.

Q: Can I schedule a pick-up for my Spectrum equipment?

A: Yes, you can schedule a pick-up for your Spectrum equipment, but there may be a fee associated with it. The simplest way to return your equipment is to drop it off at the nearest Spectrum or UPS store.

Q: What if I am not able to bring my Spectrum equipment back to the store?

A: You can arrange to have your equipment picked up for a fee, but dropping it off at the store is still the easiest and most convenient option.