The eero is designed to provide ultra-fast Wi-Fi to your entire house. Their design is incredibly simple, just being a white box with a singular red light on the front.
Depending on whether the light is lit or blinking can mean there are different issues occurring with your network status that may need addressing.
An Eero red light indicates that either your internet service is not functional or your eero Wall-to-Wall WiFi hub has no internet connection. Therefore, it is recommended to ensure that your Rogers modem is properly linked with the eero hub and that your internet service is active.
If the red light is lit on your eero router, you’re in the right place, as we are going to detail both why this light appears, and how to easily fix the red light on your eero home wifi system.
What does the red light on eero indicate?
It’s possible to have the singular light on the eero device light up in yellow, which simply indicates that your internet connection is operating at a slow speed. If it’s lit in green, that means you have a “strong” connection.
But if you have a red light, this generally indicates some kind of issue that will need addressing.
Here are the primary reasons that will cause the eero light on your router to either be permanently lit or be blinking red.
It does not have an active connection to the internet
This is probably the most common cause for the eero light to activate and light up red. There are numerous things that can cause this.
The simplest way to check what is causing the issue is to use your smartphone or a home computer to access the internet and see if websites are loading. If they do not load, then this is the issue.
However, there are multiple things that may have caused it to lose connection with the internet.
It could be a problem with your ISP (internet service provider), in which case there is not much you can do other than wait for them to fix it on their end. It may also be a software-related issue in which the device may need restarting or an application may need updating/re-installing.
Gateway conflict
The eero mesh router red light will also display if there is a working connection, but the gateway is not able to authenticate.
This could be caused by something like an invalid login credential or an incorrect setting in the software, which will need reviewing.
Hardware fault
If there is a problem with a particular component within the device, it will also display a red light to let you know that it should be serviced.
This is a less common cause for the red light to appear, as these devices are quite robust and also simple in design as just a Wi-Fi extender. However, it’s worth keeping in mind.
Device not paired
This is only applicable if you use multiple devices in tandem. You may notice that all of your devices have a green light (which indicates a working, “strong” connection) but just one particular eero mesh router has the red light.
This may indicate that your internet connection is fine, but that particular device has not paired with the rest of the network and may need resetting.
Fortunately, many of these issues listed are quite solvable at home without needing new hardware or additional help from a technician. Here are the best ways to go about rectifying the red light issue.
How to fix the eero red light
We’ve established that this red light is caused by some kind of network-related issue. Let’s now take a look at how to go about identifying and correcting this problem. All the processes involved here are fairly simple. Short of a genuine hardware failure or an issue at your ISP’s end, you’ll be able to fix this at home with just a few simple steps.
Check your network status using the provided eero app
With your purchase of the eero system, you will have been granted access to an app that you can download to your smartphone. This app allows you to check your current network status information and run various diagnostic checks.
If you haven’t done so yet, we highly recommend downloading this app and logging in using your own credentials. If you haven’t yet made an account, you can easily make a free one. It will walk you through the steps needed in order to pair it with your home network.
Once this process is done and you are logged in, you will gain access to additional diagnostic information, which details further information about the issue that a simple red light cannot convey.
Upon logging in, you will be given one of the following network status effects:
- Everything looks good. This means everything is fine and is usually paired with a green light on your eero device.
- Check bedroom/kitchen/living room. This means there is a present internet connection, but a specific device is no longer working. This is usually fixed by restarting that particular device.
- Connecting to the internet. If you have just restarted the device, this is very normal, but if it continues for a long time, it may indicate a problem with your ISP or a hardware-related issue.
- Internet outage. This is another indicator that your ISP’s connection is down. The best thing to do here is to call them to check if the issue is at their end.
- Internet connection issue. This means the connection is established, but there is a further issue, usually a gateway/login credential issue, or it may mean the device isn’t powered on.
Check the power cable and ethernet port
This might seem like an obvious thing to do, but you’d be surprised at how often cables fail or accidentally get pulled out from the device.
It’s worth going through and double-checking that all cables are correctly seated (you’ll hear a definitive click when an ethernet port is correctly seated) and that all power cables are working.
If you have any spare power cables around, it is worth swapping them out to eliminate them as the culprit.
Check the placement of your eero devices
Although these are quite powerful network extenders, there are still many things that can interfere with a device’s ability to connect to your network. Good device placement is key in ensuring a strong and stable connection.
Some common practices to ensure the placement of your eero won’t cause any issues is to make sure they are within range of each other so they can communicate correctly. You can also place them on an elevated surface so there are fewer obstacles around that may potentially block the signal.
This also applies to things like putting them in cupboards or closets. It might be tempting to pack them away if the device doesn’t match the décor of your home, but thick walls and obstacles will block the signal and affect device communication.
Restart the device
Sometimes there isn’t any underlying issue and the device is just experiencing a temporary problem that can be solved with a simple hard reset of the device.
This involves fully unplugging the device from the power source and waiting a solid 30 seconds so all energy has dissipated. Then, you can reconnect it.
Restart the network
Much in the same vein, if an individual extender isn’t the issue, restarting the network may also help here.
This process involves disconnecting both the modem and the eero devices from the power source. Wait for a while and then first reconnect the modem, ensuring it has completely booted up and established an ethernet connection to the internet.
Then, once that process is completed, you can turn the eero device back on and pair it with the modem again.
Remove and re-add the device to the network using the app
Sometimes a hardware reset doesn’t fix the issue, in which case you can also disconnect and re-pair the device using the provided software app. You can do this using the following steps:
- Open the app on your smartphone.
- Tap the specific device you want to remove.
- Select “advanced.”
- Select “remove from network” and confirm.
You will now notice that the device is removed from the network. Now we can try to reconnect it to solve the issue.
- Tap the blue plus icon on the top right.
- Select “Add or replace eero devices.”
- Tap on the eero device you with to re-pair with the network.
This should help solve any software-based connection issue.
Check with your ISP
If all of the above hasn’t worked, it may be a case of your internet service provider temporarily being out of service. This is quite common, as they will often need to perform maintenance on their systems, and just general outages for a while are not unusual.
The best thing to do here is to contact your ISP and talk with one of their service engineers, and they will inform you of any outages they are currently experiencing.
If they confirm that there is currently an issue on their end, they should also notify you of an estimated time until it’s fixed, in which case you will just need to wait for them to correct things on their side. You should find your home network issue resolves itself after they are done.
Contact support
If all the above methods have failed and your ISP has confirmed that they are not currently experiencing any outages, at this point you should contact eero support and request assistance, as it may be an issue that is not easily rectifiable at home.
F.A.Q about red light on EERO Wifi
Q: What should I do if the red light is still on after troubleshooting steps?
A: If the red light is still on after performing the troubleshooting steps, you may need to contact your internet service provider (ISP) or Eero customer support for further assistance. There may be an issue with your ISP’s service or your Eero device that requires professional help to fix.
Q: How do I know if my Eero is connected to the internet?
A: If your eero is connected to the internet, the LED light will show a solid white color. If the light is red, your Eero is not connected to an active internet connection and requires troubleshooting.
Q: When should I contact Eero customer support for help with the red light?
A: You should contact Eero customer support if you’ve tried all of the troubleshooting steps mentioned previously and the red light persists. They can provide advanced support and may be able to identify an issue with your Eero device or help coordinate with your internet service provider to resolve the problem.
